Last update: 5th August 2023
The aim of this Privacy Policy is to provide an overview on the privacy practices exercised by DPG with respect to the digitalpayments.group website (“Site”).
Commitment to Privacy
DPG knows that you care about how your information is used and shared. We want to make sure that you understand the type of information we collect about you, how it is used and the safeguards we use to protect it.
DPG (including M2 Payment Solutions Inc and all other subsidiaries) complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. M2 Payment Solutions Inc has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. M2 Payment Solutions Inc has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
What Information Does DPG Collect?
The type of information that we collect and retain depends upon your interaction with our Site. In general, there are two different categories of information we may collect:
Non-Personal Data
Non-Personal Data refers to information that cannot be used to identify a specific natural person. The data DPG may collect include, without limitation, the internet address of the website from which you link directly to our website, the name of the file or the words you search, and the browser you use to access our website, type of device, device ID, device name, location of the device, language, technical parameters and manufacturer of a device).
How do we use the Non-Personal Data we collect?
We use this data in a limited fashion for the administration and operation of our Site, and to generally improve the overall quality of experience with the information we provide on our Site.
Personal Data
Personal Data refers to information that can be used to identify a living individual. We may obtain Personal Data from you through two types of interaction:
Personal Data you give us
We collect the data you provide to us on our Site, including your name, address, email address, and telephone number. This happens when you:
- Place an order, or fill out a contact form
- Request product support or other services
- Request information about DPG Products.
When we obtain Personal Data from you, be assured we always treat such information in accordance with this Privacy Policy and applicable laws.
You have the final decision on whether to proceed with any activity that requests Personal Data.
Personal Data collected and stored automatically
We do not collect any Personal Data automatically on digitalpayments.group website.
Do We Use Cookies?
You can find comprehensive information on how DPG’s website uses cookies in the Cookie Policy.
How Do We Use the Personal Data We Collect?
The Personal Data we collect is generally used to help us develop the best protection and performance for you, process your requests and orders, to provide you with high quality service, to tell you about opportunities we think will be of interest to you, to customize your experience on our Site and to understand your needs so that we may provide you with the most suitable products and services. For example, we may use your Personal Data to help us:
- Create content that is relevant to you
- Assist us in creating better, customized products and services to meet your needs
- Help you quickly find software, services, or product information important to you
- Allow you to participate in interactive features of our service, when you chose to do so
- Notify you about changes to our service.
With Whom Do We Share Your Information?
DPG Group
Since DPG is a multinational company, we provide information on users of DPG website to our subsidiaries and affiliates. This may include cross-border transfers of user data. The Personal Data and Non-Personal Data that you have provided to us may be made accessible to these DPG offices for customer relationship management and marketing purposes.
Third Parties
DPG does not sell or rent your Personal Data to third parties. DPG uses third parties to provide services to DPG and to you – either directly or indirectly. Where relevant, these companies are required to comply with our data privacy and information security standards when handling Personal Data and we aim that they do not compromise your Personal Data.
We may share your Personal Data if we believe in good faith that such disclosure is: a) authorized by law or necessary to comply with a legal process or to deliver the product or service you require; b) in response to legal claims; c) required to protect and defend the rights, property or legitimate interests of DPG; d) necessary to protect personal safety, property or other rights of DPG and its customers or employees; or e) an integral part of a sale of all or part of our business. Such disclosure may include cross-border transfer of Personal Data.
If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.
Selected Partners, Distributiors and Resellers
We may share your Personal Data, such as your e-mail contact, with selected DPG partners. This might include cross-border transfer of Personal Data. Some of them may contact you, either on our behalf or for their own account, about products, services or offers that we believe are important to you or your business, or to fulfill any terms under your licensing and service relationship with DPG, and to provide you a local technical and customer support.
Rights and Responsibilities
If you have given your Personal Data to DPG for the purpose of providing you with products or services, you have the right to ask us to advise you of the scope of information DPG processes about you, the purpose and nature of the processing, and information on who we share it with.
If you have given us your Personal Data, you can also request to update, correct, delete (assuming that this does not impact the services we are providing to you), or take it elsewhere at any time.
If you are concerned about potential violation of your privacy rights in conjunction with DPG website, please advise us of your concerns and we will strive to resolve them as soon as practically possible.
While we will strive to accommodate your requests, we may reject requests which risk the privacy of others, are unreasonable or repetitive, require disproportionate technical effort (such as developing new systems or fundamentally changing an existing business practice), or would be extremely impractical. Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of these reasons, after information is deleted from our services, we may not immediately be able to remove residual copies from our active servers and may not delete information from our backup systems.
In compliance with the EU-US Data Privacy Framework Principles, DPG commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact DPG at compliance@digitalpayments.group.
DPG has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.
Links to Other Companies
Our Site may contain links to and from websites or other external destinations of our business partners, or other third parties. If you follow a link to any of these websites or any other external destination, please note that these websites and destination have their own privacy policy which you should read before you submit any Personal Data.
Co-branded Websites
We may also link to co-branded websites that are maintained by DPG and one or more of our business partners.
Security
DPG is committed to maintaining the security of information under our control, pursuant to PCI-DSS standards. We have taken security measures to protect your Personal Data. To prevent unauthorized access, maintain data accuracy and ensure correct use of information, we have put in place industry-accepted physical, technical and administrative practices to safeguard and secure the information we collect.
Changes of Privacy Policy
We reserve the right to change this Privacy Policy at any time. However, we will alert you that changes have been made by indicating at the top of the Privacy Policy the date it was last updated.