Account Servicing

Customer Support Tools are add-on solutions which allow the client to service their customers. Each solution is specifically customized based on the need of the client.

 

 

 

 

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Benefits
Our powerful and scalable platform ensures security of your product and speed to market
Secure Platform
The system was built to support growth of your business providing flexibility and scalability
Agile Set of APIs
Full suite of APIs offers easy access to design, execute and manage your programme
PCI DSS Compliant
We are audited on annual basis to comply with Payment Card Industries Data Security Standards
Data at your Fingertips
Real time data access allows to manage your programme information and control customer accounts
Branded
Accountholder Portal

Client branded customer portal to access their account, manage profile, view balances, transfer funds, top up, view transaction history. We also support clients who want to build their own portal and provide access to APIs to connect to our system.

Notifications
Messaging & Alerts

User friendly notifications advising of activity on their account including SMS, email and mobile app notifications.

Queries
Call Centre

Offering brand trained agents to handle customer queries through phone calls and emails.

Manage
Interactive Voice Response

Interactive response system for customer to choose to dial into to manage their account balance, transaction, transfer to agent.

Let’s Work Together

If you would like to discuss any of our solutions with one of our experienced team, please fill in the enquiry form below. We aim to respond within 48 hours.

Arrange a Call Back